We offer a 10 Day Money Back Guarantee on almost any unopened, factory sealed, re sell-able conditional product. No returns will be accepted on any custom manufactured items that were correctly produced to agreed upon specifications. Please call customer service at 1-800-346-7820, in advance to obtain an RMA number (Return Merchandise Authorization) within 10 days of when the order was received.
Please submit any cancellation via email to firstname.lastname@example.org, or call on our business phone at 1-800-346-7820.
Email cancellations must contain the following: First name, last name, order number, and email address. This information must be identical to the information originally submitted on your order. Please provide contact information so that we may contact you if we have questions in regards to canceling your order.
Every effort will be made to accommodate the cancellation of your order, providing your order has not been charged and/or shipped out. In the event that a cancellation was submitted (via email or phone), and your order was shipped out after, we will gladly refund the complete balance charged including shipping. However, if the cancellation was documented as received after the order was shipped, we will refund the merchandise total less shipping.
Customer assumes all costs in shipping. All replacement/repaired products are shipped FedEx or UPS Ground unless a rush is requested. The cost of such a shipping upgrade is to be paid by the customer prior to shipment. We reserve the right to ship orders FedEx Smart Post or USPS to any residential addresses.
We suggest you contact us first to determine whether the item is indeed defective before shipping. Then make an online return merchandise authorization (RMA) request. See Return Policy for more details. No phone call or email is necessary!
All products (unless specifically stated otherwise), carry an implied, 30-Day warranty against defects due to manufacturing or failure. Warranty does not include any use of the product that does not fall into the designed use of the product as intended by the manufacturer.
Most all tools (except refurbished items) come with a warranty against manufacturer defect or failure for a period of one year from the date of purchase. Please read the Warranty Section for each product to see if it carries a one year warranty or 90-day warranty. Some products will only have a 90-day warranty coverage period. This warranty covers replacement or repair of the product, which is determined by availability, or vendor, and the time of purchase. Replacement is often used within 30 days after purchase with the same product or like product when direct replacement is unavailable. Repair is often necessary for items purchased more than 30 days prior.
The most important thing to keep in mind when ordering is that our stock balances fluctuate throughout the day with sales demand and stock that we receive from the manufacturers. Items are constantly being sold and our stock is constantly being replenished. If the item is identified as "Out of Stock", we can special order the item for you and ship it as soon as we get it. Most items ship within 2 weeks.
Just because the item you ordered is NOT identified as out-of-stock does not necessarily mean that it will be in-stock at the moment you order it. We will notify you if the item you ordered is out-of-stock. We first try to reply via email and give you 3 days to reply. If we have not heard from you we will then try to call you at the numbers you provide with your order. Be sure to give us your current email address and phone number.
Many out-of-stock items are excellent products and are available for purchase, but we do not always stock these items in inventory. We will be happy to special order these items for you in a timely fashion. Again, most items ship within 2 weeks.
You can see these policies listed at the bottom of each page of the site as well.